GENERAL TERMS AND CONDITIONS OF SALE

bikesportadventure.com

These General Terms and Conditions of Sale, hereinafter GTC, govern the offer and sale of products through the website www.bikesportadventure.com, hereinafter the Site, operated by BSA Lab S.r.l., with registered office at Via Enrico Fermi 92, Adrano (CT), Italy, hereinafter the Seller or BSA Lab.

ARTICLE 1 - SCOPE OF APPLICATION AND DEFINITIONS

1.1 These GTC apply to all purchases made on the Site. By placing an order, the user declares to have read, understood and fully accepted these terms and conditions.

1.2 For the purposes of these GTC, Consumer means any natural person acting for purposes outside their business, commercial, craft or professional activity, protected by Italian Legislative Decree 206/2005, the Consumer Code. Professional, or B2B Customer, means any natural or legal person who makes a purchase indicating their VAT number, acting in the exercise of their professional or business activity. The protections provided by the Consumer Code, including the right of withdrawal and the 24-month legal guarantee, do not apply to B2B contracts.

1.3 The contract is concluded in the Italian language. These GTC are freely accessible on the Site, may be printed and stored on a durable medium, and a copy of the version applicable to the order is referenced in the confirmation email. No provision of these GTC may be interpreted so as to exclude or limit the mandatory rights granted to the Consumer by law, art. 143 of the Consumer Code. In the event of conflict, statutory provisions prevail.

ARTICLE 2 - PURCHASE PROCEDURE AND CONCLUSION OF THE CONTRACT

2.1 The publication of products on the Site constitutes an invitation to treat. The submission of an order by the Customer constitutes a contractual offer to purchase addressed to BSA Lab S.r.l.

2.2 Following submission of the order, the Customer receives an order receipt confirmation email, including the date and time of submission and a customer order number to be used in all subsequent communications. This email serves solely to acknowledge electronic receipt of the request and does not constitute formal acceptance of the purchase offer. The Customer undertakes to verify the accuracy of the data shown and to promptly communicate any corrections.

2.3 The contract of sale is deemed definitively concluded only when BSA Lab S.r.l. sends the Customer the shipping confirmation email, that is, upon delivery of the goods to the carrier. Until that moment, acceptance of the order, including partial acceptance, remains at BSA Lab's discretion.

2.4 BSA Lab reserves the right to refuse or cancel orders in the following cases: unavailability, including temporary unavailability, of products in stock or stock discrepancies not synchronised in real time; inability to verify payment information or suspicion of online fraud; presence of material pricing errors as set out in Article 3. In such cases BSA Lab shall refund in full any amount already paid by the Customer within 14 days, without the Customer being entitled to make any further claims for direct or indirect damages, save in cases of wilful misconduct or gross negligence by BSA Lab and in any event without prejudice to the mandatory rights granted to the Consumer by law.

ARTICLE 3 - PRICES, PAYMENTS AND INVOICING

3.1 All prices published on the Site are expressed in euro and are inclusive of VAT for B2C purchases, unless otherwise specified. Shipping costs are not included in the price of the goods and are clearly indicated and calculated before the order is finalised.

3.2 Safeguard clause for recognisable error. Despite careful monitoring of the catalogue, due to possible system bugs or synchronisation delays with suppliers' management systems, a price may be displayed that is manifestly and evidently incorrect, objectively disproportionately lower than the actual market value of the goods and as such recognisable by the Customer using ordinary diligence, arts. 1428 and 1431 of the Italian Civil Code. In such an event the order is not binding upon BSA Lab S.r.l., which shall promptly notify the Customer and proceed with cancellation and refund of the full amount paid.

3.3 Prices and automatic discounts displayed on Google. Product prices shown in advertisements and product listings on Google, Google Shopping and connected services may at times differ from the price indicated on the Site due to discounts applied automatically by Google through the Google Merchant Center automated discounts feature, based on promotional prices detected at other retailers or platforms. Such discounts are generated and managed autonomously by Google and do not represent a commercial offer decided by BSA Lab S.r.l. The final and binding price applied to the order is always that confirmed to the Customer upon completion of the purchase procedure on the Site, at the order summary stage. BSA Lab S.r.l. is not liable for any temporary discrepancies between the price shown on Google and the price actually applied on the Site.

3.4 Payment methods. Payments are made exclusively through the channels made available at checkout, in accordance with the specific conditions set out below for each method.

3.4.1 Credit card

Where the purchase is made by credit card, upon completion of the online transaction the relevant banking institution authorises the charge relating to the purchase. In the event of cancellation of the order, whether by the Customer or due to non-acceptance by BSA Lab S.r.l., cancellation of the transaction and release of the amount are requested at the same time. Release times, for certain types of card, depend exclusively on the banking system and may extend to their natural expiry, being the twenty-fourth day from the date of authorisation. BSA Lab S.r.l. cannot be held liable for any damage caused by delay in the release of the amount by the banking system, and reserves the right to charge the card before expiry of the authorisation, on the twenty-third day, in order to prevent it from lapsing. BSA Lab S.r.l. further reserves the right to request additional information from the Customer, for example a landline telephone number, or the submission of documents proving ownership of the card used, and not to accept the order in the absence of the requested documentation. At no point in the procedure does BSA Lab S.r.l. have access to the purchaser's credit card details, which are transmitted via a secure connection directly to the banking institution's site, and no BSA Lab S.r.l. archive stores such data; BSA Lab S.r.l. is therefore not liable for any fraudulent use of the card by third parties.

3.4.2 Cash on delivery

Where this method is used, a supplementary charge is applied to the total amount, clearly displayed when the payment method is selected. For this method a deposit of 5% of the order value, with a minimum of EUR 10.00, may be required in advance, with the remaining balance paid to the carrier. In the event of refusal or rejection of the goods, shipping, return and warehouse storage costs remain payable by the Customer.

3.4.3 Advance bank transfer

Where payment is made by advance bank transfer, the goods ordered by the Customer remain reserved until receipt of the credit, which must occur within 7 working days from the order date. After that deadline the order is deemed automatically cancelled. The transfer reference must state the order reference number, the order date and the first and last name of the order holder.

3.4.4 Instalment purchases with Findomestic

This payment method is not available for all catalogue items and may be used only by end consumers holding a credit card or a bank or postal current account. The order is processed exclusively upon completion of the financing procedure, which must be completed in all its parts with formal notification from the finance company Findomestic within 12 working days from the date of acceptance of the order. Beyond this deadline the order is deemed automatically cancelled, whatever the stage of progress of the application.

3.4.5 Instalment purchases with Santander

This payment method is not available for all catalogue items and may be used only by end consumers holding a credit card or a bank or postal current account. The order is processed exclusively upon completion of the financing procedure, which must be completed in all its parts with formal notification from the finance company Santander within 12 working days from the date of acceptance of the order. Beyond this deadline the order is deemed automatically cancelled, whatever the stage of progress of the application.

3.4.6 PayPal

Where the purchase is made using PayPal, upon completion of the online transaction PayPal immediately charges the amount relating to the purchase. In the event of cancellation of the order, whether by the Customer or due to non-acceptance by BSA Lab S.r.l., the amount relating to the cancelled goods is credited back to the Customer's PayPal account, within timeframes that depend exclusively on PayPal and the banking system. BSA Lab S.r.l. is not liable for any delays in the credit back attributable to PayPal or the banking system, and reserves the right to request additional information from the Customer in order to establish actual ownership of the account, declining the order in the absence of the requested documentation. At no point in the procedure does BSA Lab S.r.l. have access to information relating to the credit card or other methods selected within the PayPal wallet, and it is therefore not liable for any fraudulent use by third parties.

3.4.7 Scalapay

If the Customer pays with Scalapay, they receive the order immediately and pay in 3 instalments. The Customer acknowledges that the instalments are assigned to Incremento SPV S.r.l., to related parties and to their assignees, and authorises such assignment by making the purchase using this method.

3.5 Invoicing. For each order BSA Lab S.r.l. issues an invoice for the goods shipped, sending it by email to the order holder, pursuant to art. 14 of Presidential Decree 445/2000 and Decree-Law 52/2004. The information provided by the Customer at the time of the order is authoritative for the issuance of the invoice. No changes to the invoice are possible after it has been issued.

ARTICLE 4 - PRODUCT AVAILABILITY, DELIVERY TIMES AND COSTS

4.1 Shipping times indicated in product listings and in the cart are to be understood as indicative estimates, calculated in working days, based on product availability, normal order processing times and the times declared by carriers.

4.2 Consumers. Pursuant to art. 61 of the Consumer Code, unless a different term is agreed between the parties, BSA Lab delivers the goods to the Consumer within a maximum of 30 days from conclusion of the contract. Should that term be exceeded, the Consumer may request BSA Lab to make delivery within an additional period appropriate to the circumstances and, if that period also expires without delivery, terminate the contract with the right to a refund of amounts paid, without prejudice to compensation for damages where due.

4.3 B2B Customers. For B2B purchases only, the delivery times indicated do not constitute an essential term within the meaning of art. 1457 of the Italian Civil Code, and delay does not give rise to termination of the contract or to claims for damages, save in cases of wilful misconduct or gross negligence.

4.4 In the case of orders comprising several items with different availability times, BSA Lab reserves the right to fulfil the order in a single shipment once all products are available in stock, unless otherwise agreed with the Customer or subject to a supplement for multiple shipments. For orders containing pre-orderable products, the special rules set out in Article 4 bis apply in full.

4.5 Delivery costs. Delivery costs are borne by BSA Lab S.r.l., save for any transport cost contributions explicitly displayed at the time of order confirmation. Payment for the goods by the Customer is made according to the method selected at the time of the order, and nothing further is owed by the Customer beyond the order total.

4.6 Failure to collect goods held in storage. In the event of failure to collect, within 5 working days, goods held in storage at the carrier's warehouses due to repeated impossibility of delivery at the address indicated by the Customer at the time of the order, the goods ordered are returned to BSA Lab S.r.l.'s warehouses, with the resulting re-shipping costs borne by the Customer.

ARTICLE 4 BIS - PRE-ORDERABLE PRODUCTS, PRE-ORDERS AND PRE-LAUNCH

4bis.1 Definition. Pre-orderable products, or pre-orders, means goods not yet available at BSA Lab S.r.l.'s warehouses because they have not yet been placed on the market by the manufacturer, or are awaiting production, allocation or restocking. Such products are identified on the Site with a specific label, for example Pre-orderable, Pre-order, Incoming, accompanied by a purely indicative availability date or period.

4bis.2 Nature of the pre-order. The pre-order constitutes solely an expression of interest in purchasing and a request for priority allocation of the goods at the time they actually become available. Pursuant to Article 2.3 of these GTC, the contract of sale is not concluded upon submission of the pre-order, but only upon sending of the shipping confirmation. Until that moment, no obligation to deliver the pre-ordered goods arises for BSA Lab S.r.l.

4bis.3 Payment regime for pre-orders. Pre-orders may be activated by BSA Lab S.r.l., depending on the product and on the conditions imposed by the manufacturer, under two distinct regimes, clearly indicated in the product listing and summarised at checkout before the order is submitted: pre-order without advance payment, as set out in Article 4bis.3.1, and pre-order with deposit, as set out in Article 4bis.3.2. In the absence of express indication, the regime without advance payment applies.

4bis.3.1 Pre-order without advance payment. The pre-order does not entail any charge at the time of the order. Payment is requested or charged only when the product is actually available and ready for shipment. Only payment methods allowing deferred charging may be selected, while methods providing for immediate charging or the activation of financing applications are not available. Should any amount nevertheless be collected for technical reasons or by error, the Customer is entitled to a full refund within 14 days of the request.

4bis.3.2 Pre-order with deposit. For certain products, in particular those subject to limited production, nominative allocation or made to order, BSA Lab S.r.l. may make acceptance of the pre-order conditional upon payment of a deposit on the price, the amount and percentage of which are indicated in the product listing and summarised before order confirmation. The deposit has the nature of a simple advance on the price pursuant to art. 1385 of the Italian Civil Code and does not in any case constitute a confirmatory deposit (caparra confirmatoria) or a deposit for withdrawal (caparra penitenziale): its payment therefore does not entail for the Customer any loss, deduction, penalty or withdrawal fee should the contract not be concluded, for any cause and at the initiative of either party. The deposit is credited against the final price and the balance is due when the goods become available, according to the terms notified by BSA Lab S.r.l.

4bis.4 Delivery term for pre-orderable products. The dates, months, weeks or availability periods indicated in the listings of pre-orderable products are estimates communicated by manufacturers and distributors, subject to change without notice, and do not constitute an essential term within the meaning of art. 1457 of the Italian Civil Code.

4bis.4.1 Pre-orders without advance payment. By express derogation from the term set out in Article 4.2 and pursuant to art. 61 paragraph 1 of the Consumer Code, which allows the parties to agree a delivery term different from the ordinary 30-day term, for pre-orderable products without advance payment the parties agree that the delivery term coincides with the moment of actual availability of the goods at BSA Lab S.r.l.'s warehouses. This derogation finds its balance in the right, granted to the Customer under Article 4bis.5, to cancel the pre-order at any time, without any penalty and without any outlay.

4bis.4.2 Pre-orders with deposit, agreed maximum term. Where the pre-order provides for payment of a deposit, the parties agree, pursuant to art. 61 paragraph 1 of the Consumer Code, a maximum delivery term expressly indicated to the Customer in the product listing and in the order summary, in any event not exceeding 180 days from the date of the pre-order, save for a different term specifically approved by the Customer for goods made to order or subject to scheduled production. In the absence of an indicated maximum term, the ordinary 30-day term set out in Article 4.2 applies. Should the agreed maximum term expire without delivery, the Consumer may request BSA Lab S.r.l. to deliver within an additional period appropriate to the circumstances and, if that period also expires without delivery, terminate the contract pursuant to art. 61 paragraphs 4 and 5 of the Consumer Code, with the right to a full refund of the deposit and of any other amounts paid within 14 days, without prejudice to compensation for damages where due. The Consumer's right to terminate the contract immediately in the cases provided for by art. 61 paragraph 5 of the Consumer Code remains unaffected.

4bis.4.3 Notification of postponements. Should BSA Lab S.r.l. receive from the manufacturer or distributor a new availability date later than that originally estimated, it shall notify the Customer without undue delay. If the pre-order provides for a deposit and the new date exceeds the maximum term agreed under Article 4bis.4.2, the Customer may, within the period indicated in the notification, accept the new term or cancel the pre-order with the right to a full refund of the deposit within 14 days. In the absence of a response, the pre-order is deemed cancelled and the deposit is refunded in full.

4bis.5 Cancellation by the Customer. The Customer may cancel the pre-order at any time, up to the sending of the shipping confirmation, without needing to give reasons, without penalties and without any deduction, by notifying BSA Lab from the personal account area of the Site or through the customer service contacts. Under the regime without advance payment, since nothing has been paid, cancellation does not involve any refund operation. Under the regime with deposit, BSA Lab S.r.l. refunds the deposit paid in full, without any withholding on any grounds, within 14 days of the cancellation request, using the same payment method used by the Customer, unless otherwise agreed. The right of withdrawal set out in Article 6 remains unaffected, its 14-day term running in any event from receipt of the goods.

4bis.6 Cancellation by BSA Lab. BSA Lab S.r.l. may cancel the pre-order, giving notice to the Customer, in cases of cancellation or indefinite postponement of the launch by the manufacturer, of failure to allocate or insufficient allocation of the quantities assigned, of withdrawal of the product from the price list, of substantial modification of the technical specifications, or of definitive unavailability of the goods. Under the regime without advance payment, since no payment has been made, nothing is owed by way of refund. Under the regime with deposit, BSA Lab S.r.l. refunds the deposit in full within 14 days of the cancellation notice. In both cases the Customer may not make any further claims for direct or indirect damages, save in cases of wilful misconduct or gross negligence and without prejudice to the mandatory rights granted to the Consumer by law.

4bis.7 Changes in price and specifications. Should the manufacturer, before availability, modify the list price, the product code, the colour, the configuration or the technical specifications of the pre-ordered goods, BSA Lab S.r.l. shall notify the Customer, who may confirm the pre-order on the new terms or cancel it at no cost. In the absence of a response within the period indicated in the notification, the pre-order is deemed cancelled, with a full refund of any deposit paid within 14 days.

4bis.8 Limited allocations. The quantities available at launch may be limited by the manufacturer. Pre-orders are fulfilled in chronological order of receipt and within the limits of the quantities actually allocated to BSA Lab S.r.l., without the Customer being able to claim any further right of priority or to make any claim in the event of non-allocation.

4bis.9 Limitation of liability. To the extent permitted by law, and save in cases of wilful misconduct or gross negligence pursuant to art. 1229 of the Italian Civil Code, BSA Lab S.r.l. is not liable for delays, postponements or unavailability of pre-orderable products attributable to the manufacturer, the distributor, the carriers or otherwise to causes not attributable to its own organisation, nor for any indirect damages arising therefrom, such as by way of example failure to take part in races, events, trips or training sessions, the loss of opportunities to purchase on different terms, or the need to source the goods elsewhere. The Customer acknowledges the uncertain nature of availability dates and undertakes not to schedule binding commitments on the basis thereof. The mandatory rights granted to the Consumer by law and the provisions of Article 8 remain unaffected.

ARTICLE 5 - DELIVERY AND CUSTOMER INSPECTION DUTIES, SPECIFIC RESERVATION

5.1 Goods travel with selected express carriers. Upon delivery of the parcel by the carrier, the Customer must check that the number of packages delivered corresponds to that indicated in the transport document or tracking, and that the packaging is intact, undamaged, and neither wet, crushed nor otherwise altered, including in its closing materials, custom adhesive tape or straps.

5.2 Entering a reservation of inspection. Should the Customer detect any anomaly, external damage or suspected tampering with the parcel, they must accept the package with a specific reservation of inspection, writing at the same time on the carrier's handheld device or delivery note the precise reason, for example reservation for crushed parcel, reservation for punctured box, reservation for tampered tape.

5.3 B2B Customers. For B2B purchases only, generic acceptance with a reservation lacking a stated reason, or the absence of a signature with reservation, prevents BSA Lab S.r.l. from opening an insurance claim against the carrier. Consequently, in the absence of a specific reservation, complaints for breakages, transport damage or missing goods cannot be accepted. Any hidden damage must be reported within 8 days of receipt pursuant to art. 1495 of the Italian Civil Code.

5.4 Consumers. Pursuant to art. 63 of the Consumer Code, the risk of loss of or damage to the goods passes to the Consumer only when the Consumer, or a third party designated by them other than the carrier, takes physical possession of the goods. Entering a specific reservation therefore constitutes for the Consumer a strongly recommended duty of cooperation, which materially assists the handling of the insurance claim with the carrier and the timeframes for replacement or refund, but its absence does not prejudice the rights arising from the legal guarantee of conformity and other statutory protections.

5.5 Hidden damage. Any damage not visible from the outside, with intact packaging, should preferably be reported to BSA Lab within 48 hours of receipt, attaching complete photographic documentation of the packaging, shipping label and product, in order to allow a claim to be opened with the carrier. For Consumers this term is merely advisory and failure to observe it does not entail any forfeiture of statutory protections.

ARTICLE 6 - RIGHT OF WITHDRAWAL AND RETURN RULES, B2C CONSUMERS ONLY

6.1 Statutory terms. The Consumer Customer has the right to withdraw from the contract, without giving reasons and without penalty, within 14 calendar days running from the day on which the Consumer, or a third party designated by them other than the carrier, acquires physical possession of the goods, or of the last item delivered in the case of an order delivered in several lots. Withdrawal may also be exercised before shipment.

6.2 Exercise of the right. To exercise withdrawal, the Consumer must inform BSA Lab S.r.l. by an explicit statement sent by email, using the dedicated return procedure available on the Site.

6.3 Return costs. The Consumer may return the goods subject to withdrawal in two ways. The first is the Easy Return service made available by BSA Lab, with home collection by the appointed carrier or drop-off at an authorised collection point, using the prepaid shipping label provided by BSA Lab: in this case the cost of the service, calculated according to the parcel format under the table set out in Article 6.9, covers the costs of handling, movement, collection, insurance and shipment of the return, and is withheld from the amount refunded to the Consumer. The second is independent shipment, at the Consumer's own care and risk, with a carrier of their choice: in that case the Consumer is liable for any loss, damage or delay and is not entitled to any reimbursement of the costs incurred, and the use of tracked and insured shipments is therefore recommended. Return shipment, under both methods, takes place under the Consumer's responsibility until receipt at BSA Lab's warehouse.

6.4 Condition of the goods and diminished value, art. 57 paragraph 2 of the Consumer Code. The return is accepted in all cases; however, the Consumer is liable for any diminished value of the goods resulting from handling other than what is strictly necessary to establish their nature, characteristics and functioning, equivalent to what would be permitted in a physical store. For the purposes of determining any deduction from the refund, which may reach up to 100% of the price, the following criteria apply. Goods must be returned clean, intact, unused, unwashed and complete with all parts, manuals, accessories and original packaging. Technical components or bicycles showing evident signs of assembly, for example scratches from screw tightening, marked pedal threads, marks on the seat post, residual grease, shortened chains, or of road or off-road testing, cannot be refunded in full. Clothing and footwear must be tried on exclusively in enclosed, clean environments, and the tags and guarantee seals applied by the manufacturer must remain firmly attached and intact: footwear with dirty soles or clothing bearing odours, sweat, perfume or smoke is subject to a deduction from the refund calculated on the basis of the actual depreciation of the goods, ordinarily from a minimum of 30% up to 100%. For electronics, for example cycle computers or GPS devices, a full refund is conditional upon restoration of factory settings, the serial number not having been registered on the brand's portals, such as Garmin or Wahoo, and the presence of original screen films and protectors.

6.5 Exclusions from the right of withdrawal, art. 59 of the Consumer Code. The right of withdrawal is expressly excluded for goods made to measure or clearly personalised, for example bicycles assembled to specific request, spokes cut to size, custom-built wheels; for sealed goods which are not suitable for return for reasons of hygiene or health protection and which have been opened after delivery, for example technical underwear, cycling chamois tried on in direct contact with the skin, water bottles, food supplements; and for goods which, after delivery, are by their nature inseparably mixed with other goods.

6.6 Refund timing and methods. BSA Lab refunds all payments received from the Consumer, including the original delivery costs, with the exception of supplementary costs arising from any choice of a delivery method other than the least expensive type offered, without undue delay and in any event within 14 days from the day on which it was informed of the withdrawal, using the same payment method chosen by the Customer at the time of purchase, unless otherwise agreed. Pursuant to art. 56 paragraph 3 of the Consumer Code, BSA Lab may withhold the refund until it has received the goods or until the Consumer has demonstrated that they have been sent back, whichever is earlier. Once the checks referred to in point 6.4 have been carried out, the deduction for diminished value is applied where necessary.

6.7 Transport costs in the event of return, exchange or warranty. Outside the exercise of the right of withdrawal set out above, for the most frequent cases of return or exchange, transport costs are allocated according to the table below. In case of doubt, contacting customer service for further clarification is recommended.

(*) Where the goods are shipped at the Customer's own initiative, reimbursement of shipping costs is not granted.

6.8 Operating procedure of the Easy Return service. The return request is initiated from the personal account area of the Site or through the dedicated link, which guides the Customer through every stage. The product must be returned in a condition suitable for resale, with intact packaging and adequate protective wrapping: any diminished value due to use, assembly, damage, missing accessories, missing labels or compromised packaging is governed by Article 6.4. Once the package is sealed, the shipping label received by email must be applied to the outside in a legible manner. Delivery of the return may take place, at the Customer's choice, through home collection by the appointed carrier or drop-off at an authorised collection point, with tracking guaranteed in both cases. Once the parcel is received, BSA Lab verifies the general integrity of the product, the absence of wear or damage incompatible with mere testing, the completeness of the original equipment, the presence of the original packaging and labels, the correctness of the packaging, the consistency between the request and the item received, and compliance with the applicable timeframes. Once verification is complete, BSA Lab proceeds, according to the Customer's choice and availability, with a full or partial refund using the payment method used, or with replacement of the item if defective. Processing the case ordinarily takes a few working days from receipt of the parcel. For any information the Customer may contact BSA Lab's customer service by email, chat or telephone.

6.9 Table of prepaid return label costs, prices valid for Italian territory. The cost indicated below is that applied when the Consumer chooses the Easy Return method with prepaid label under Article 6.3, and is determined according to the parcel format.

ARTICLE 7 - LEGAL GUARANTEE OF CONFORMITY AND COMMERCIAL WARRANTY

7.1 B2C Consumers. All goods sold by BSA Lab to Consumer Customers are covered by the legal guarantee of conformity pursuant to arts. 128 et seq. of the Consumer Code, as amended by Legislative Decree 170/2021. BSA Lab is liable for lack of conformity manifesting itself within 24 months of delivery of the goods, and the action to assert such defects is time-barred 26 months after delivery. Unless proven otherwise, lack of conformity manifesting itself within one year of delivery is presumed to have existed at that date. In the event of lack of conformity, the Consumer is entitled to restoration of conformity through repair or replacement, free of charge, or, in the cases provided for by law, to a proportionate price reduction or termination of the contract.

7.2 B2B Customers. For Professionals, purchases made with a VAT number, the warranty for defects of the goods sold is governed by arts. 1490 et seq. of the Italian Civil Code: the defect must be reported within 8 days of discovery, on pain of forfeiture, and the action is time-barred one year after delivery, art. 1495 of the Italian Civil Code.

7.3 Exclusions from the legal guarantee. Malfunctions or damage determined by the following are not considered lack of conformity and are therefore excluded from warranty coverage: normal wear and tear due to prolonged use of the goods, for example tyre tread wear, wear of brake pads or blocks, chain elongation, sprocket wear; inexperience, incorrect assembly, adjustment or installation of components carried out by the user or by unqualified mechanics, for example breakage of frames or handlebar stems due to incorrect tightening torque without a torque wrench; accidental damage, impacts, falls or accidents occurring during use; improper, extreme use or use not in conformity with the intended purpose for which the product was designed, for example competitive use, extreme competitions, downhill use on components not certified for such use; and failure to carry out, or incorrect performance of, periodic maintenance, for example lack of lubrication, water ingress into bearings due to pressure washing.

7.4 Manufacturer's commercial warranty. Any commercial warranties offered by manufacturers, for example lifetime frame warranties or extensions subject to registration, are in addition to the legal guarantee and neither replace nor limit it. The conditions published by the individual manufacturer apply to the activation and management of such warranties, and it is also possible to contact the Authorised Service Centres located in the territory.

7.5 Replacements in the event of DOA, dead on arrival, product not functioning upon delivery. DOA replacements take place only where expressly provided for by the policies of the individual manufacturer, and the relevant timeframes depend exclusively on such policies.

7.6 Should BSA Lab S.r.l., for any reason, be unable to return to the Customer a repaired or replaced product under warranty, it may at its discretion proceed with a refund of the amount paid, taking into account the use of the goods, or with its replacement with a product of equal or superior characteristics.

7.7 Repair or replacement times for the product depend exclusively on the manufacturer's policies, and no damages may be claimed from BSA Lab S.r.l. for any delays in carrying out repairs or replacements.

7.8 Where application of the warranty requires the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts, including packaging, documentation and accessory equipment such as manuals and cables. To limit damage to the original packaging, placing it inside a second box is recommended, avoiding in all cases the application of labels or adhesive tape directly onto the original packaging. The Customer is provided with a return merchandise authorisation number, RMA, to be indicated on the outside of the packaging in accordance with the instructions set out in the relevant authorisation email.

ARTICLE 8 - LIMITATION OF LIABILITY

8.1 BSA Lab S.r.l. cannot be held liable for delays or failure to fulfil orders due to force majeure or fortuitous events, for example carrier strikes, extreme weather events, hydrogeological disruption, pandemics, interruptions of telecommunications networks.

8.2 To the extent permitted by law, BSA Lab is not liable towards the Customer or third parties for indirect or unforeseeable damages, loss of profit or loss of data caused by the use of, or the inability to use, products purchased on the Site, save in cases of wilful misconduct or gross negligence, art. 1229 of the Italian Civil Code. Nothing in these GTC excludes or limits BSA Lab's liability in cases where it cannot be excluded or limited by law, including damage from defective products pursuant to Part IV, Title II, of the Consumer Code, nor prejudices the mandatory rights granted to the Consumer.

ARTICLE 9 - APPLICABLE LAW, JURISDICTION AND ADR

9.1 These GTC are governed by Italian law, without prejudice to any more favourable and mandatory provisions applicable to Consumers resident in other European Union States.

9.2 Consumer's forum. For all disputes relating to the validity, interpretation or performance of these GTC involving a Consumer Customer resident or domiciled in Italy, mandatory territorial jurisdiction lies with the court of the Consumer's place of residence or domicile.

9.3 B2B forum. For Professional purchasers, B2B, and for parties not falling within the definition of Consumer, as well as in all cases where the law does not provide for a mandatory forum, any dispute falls within the exclusive jurisdiction of the Court of Catania.

9.4 Alternative dispute resolution, ADR. Pursuant to arts. 141 et seq. of the Consumer Code, for the out-of-court resolution of disputes the Consumer may turn to accredited ADR bodies, the list of which is available on the website of the Italian Ministry of Enterprises and Made in Italy, www.mimit.gov.it, or activate the mediation procedures set out in Legislative Decree 28/2010. Please note that the European ODR platform, previously established by Regulation (EU) 524/2013, has been discontinued following its repeal by Regulation (EU) 2024/3228.

ARTICLE 10 - ENVIRONMENTAL INFORMATION, WEEE, BATTERIES AND ACCUMULATORS

10.1 Pursuant to Legislative Decree 49/2014, electrical and electronic equipment, for example cycle computers, GPS devices, lights, e-bikes and their batteries, must not be disposed of with unsorted municipal waste. When purchasing new equivalent equipment, the Customer may request free one-for-one collection of the used equipment, according to the arrangements indicated on the Site or agreed with customer service. Spent batteries and accumulators must be deposited at the designated collection points, Legislative Decree 188/2008.

ARTICLE 11 - PERSONAL DATA PROTECTION

11.1 The Customer's personal data are processed by BSA Lab S.r.l., as Data Controller, in accordance with Regulation (EU) 2016/679, GDPR, and Legislative Decree 196/2003, as described in the Privacy Policy and Cookie Policy published on the Site, which the Customer is invited to consult before submitting an order.

11.2 The Data Controller is BSA Lab S.r.l., with registered office at Via Enrico Fermi 92, Adrano (CT), Italy.

ARTICLE 12 - COMPLAINTS AND CONTACTS

12.1 Any complaint may be addressed to BSA Lab S.r.l. through the contacts available on the Site.

12.2 For alternative dispute resolution, reference is made to the provisions of Article 9.4 of these GTC.

12.3 Complaints and reviews. The Customer is invited to contact BSA Lab S.r.l.'s customer service in advance regarding any issue relating to the order, to the availability times of pre-orderable products or to delivery, in order to allow verification and a direct resolution. BSA Lab S.r.l. does not in any way make refunds, replacements, goodwill gestures or other forms of assistance conditional upon the publication, modification or removal of reviews, nor does it offer economic benefits in exchange for positive ratings.

12.4 Content of reviews. Reviews published on the Site or on third-party platforms must relate to a purchase experience that actually took place and is verifiable, must be truthful and must concern facts actually attributable to BSA Lab S.r.l. The Customer acknowledges that, for pre-orderable products, availability times depend on the policies and production schedules of the manufacturer and not on BSA Lab S.r.l., as governed by Article 4 bis.

12.5 Untruthful or damaging reviews. BSA Lab S.r.l. reserves the right to request the hosting platform to remove or rectify reviews that do not correspond to an actual purchase, that contain objectively false or misleading statements, or that contain offensive, disparaging expressions or expressions damaging to its commercial reputation, as well as to take action in the competent forums to protect its image pursuant to arts. 2043 and 2598 of the Italian Civil Code and applicable criminal provisions. This right is exercised exclusively in relation to false or unlawful content and does not in any way limit the Customer's right freely to express a negative assessment based on their own genuine experience.

ARTICLE 13 - SPECIFIC APPROVAL OF CLAUSES, ARTS. 1341 AND 1342 OF THE ITALIAN CIVIL CODE

13.1 Pursuant to and for the purposes of arts. 1341 and 1342 of the Italian Civil Code, the Customer declares to have carefully read and to specifically approve, by ticking the relevant box at checkout, the following clauses: art. 2.4, right to refuse or cancel orders; art. 3.2, safeguard clause for pricing errors; art. 3.4.2, deposit for cash on delivery payment; art. 4.3, non-essential delivery terms for B2B Customers; art. 4.6, re-shipping costs in the event of failure to collect; art. 4bis.3.2, nature of the deposit on pre-orders; arts. 4bis.4.1 and 4bis.4.2, contractual derogation and maximum delivery term for pre-orderable products; art. 4bis.6, right of the seller to cancel the pre-order; art. 4bis.9, limitation of liability on pre-orderable products; art. 5.3, inspection duties and forfeitures for B2B Customers; arts. 6.3 and 6.4, return contribution and diminished value; arts. 6.7 and 6.9, allocation and amounts of transport costs for returns and exchanges; art. 7.2, warranty for defects in B2B relationships; art. 7.5, DOA replacement subject to manufacturer policies; art. 8, limitation of liability; art. 9.3, exclusive forum for B2B Customers.