How can I make a return?

If you want to return a product follow the steps below:

Step 1:

  • Log in to your account
  • Click on "ORDER HISTORY AND DETAILS - REQUEST MADE"
  • On the product line to return click on "DETAILS"
  • Select the product or products to return
  • Finally click on "RETURN REQUEST"

Step 2:

  • Wait for the authorization you will receive within 24 hours.

Step 3:

  • Log in to your account
  • Click on "MY RETURNS"
  • Print the return form

Once the form is printed, insert it inside the package.

Make sure to pack the products well to ensure they are not damaged in transit. Please send us the product in the original box (without sticking scotch tape, adhesive tape or adhesive labels on the original box) and with all labels, warranty sheets, manuals, cd, etc. (if any).

Step 4:

Send the package to the address indicated in the form

Step 5:

Get a refund.

As soon as the package arrives and is checked, we will send you an email and, if the product is in perfect condition, we will confirm the refund of the amount paid. Remember that it is possible that reimbursement times can reach up to 15 working days.

Remember that if you want to change the product for a different one, you will have to place a new order and pay the shipping costs again if applicable.

In the event of a warranty return, we will collect the product at our expense and send it to the manufacturer. The waiting time depends on the management time of the brand itself. Please remember that the final decision on exchange, repair or refund is always up to the manufacturer. As soon as we have a reply, we will contact you to let you know if the warranty has been accepted and, if so, we will tell you if the manufacturer has decided to proceed with a refund, repair or replacement.

Transportation costs for returns.

The table below sets out the rules for charging for transport in the most frequent cases of returns.

If in doubt, it is advisable to contact the Customer Service for further clarifications.

Reason for Return

Expenses to be paid by:

Non-compliant product

Shop(**)

Product arrived faulty (DOA)

Shop(**)

Change size / measure

Buyer(*)

Right of withdrawal

Buyer(*)

Exchange with another product

Buyer

Warranty replacement

Buyer

* Free return with paypal. From today you can buy without worrying anymore! If you pay with PayPal in our shop you can make a return and PayPal reimburses you the shipping costs! In order to take advantage of this offer, you must activate it BEFORE paying for your order. You will not be able to take advantage of the offer if you have not activated it previously.

Read the terms and conditions of the offer here: https://www.paypal.com/it/webapps/mpp/refunded-returns/

This promotion is valid for the following countries: Australia, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Norway , The Netherlands, Poland, Portugal, the Czech Republic, Romania, Sweden and Switzerland.

All returns travel at the risk of the buyer, who is fully responsible for any damage to the products during transport. In the case of return at your expense, you can choose any courier (we always recommend a courier that provides a tracking number).

(**)In the event that the goods are sent by you, the reimbursement of expenses will not be recognized.

  • Register

New Account Register

Already have an account?
Log in instead Or Reset password